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Each artwork by Gali in NY is handmade, one-of-a-kind, and created with great care. Due to the unique and custom nature of our pieces, all sales are final — we do not accept returns, exchanges, or cancellations once an order is placed. If your item arrives damaged, please contact us within 24 hours of delivery with clear photos of the damage and the packaging. We will review your claim and work with you to find the best possible solution. We appreciate your understanding and support of original, handcrafted art. For any questions, please contact us at: galiinnyart@gmail.com